Distance Selling Agreement

1. About This Agreement

This Distance Selling Agreement governs the sale of digital mental health services provided by Peacify through our website and mobile applications. This agreement complies with distance selling regulations and consumer protection laws.

By purchasing our services online, you enter into a distance selling contract with Peacify, and this agreement outlines your rights and our obligations.

2. Seller Information

Company: Peacify
Service: AI-powered mental health and wellness platform
Website: peacify.com
Email: [email protected]
Customer Service: Available through our contact form and email

3. Services Offered

We offer the following digital services through distance selling:

• AI-powered therapeutic conversation platform
• Personalized wellness programs and guided exercises
• Digital journaling and mood tracking tools
• Mental health assessments and progress monitoring
• Premium features and advanced functionality
• Subscription-based access to all platform features

4. Ordering Process

When you purchase our services:

1. Select your desired subscription plan on our website
2. Create an account or log in to your existing account
3. Review the service details, pricing, and terms
4. Provide payment information through our secure payment processor
5. Confirm your order and accept these terms
6. Receive immediate access to services upon payment confirmation
7. Receive email confirmation of your subscription

5. Pricing and Payment

Our pricing structure:

• All prices are clearly displayed on our website
• Prices include applicable taxes where required
• Subscription fees are charged monthly or annually as selected
• Payment is processed securely through iyzico payment gateway
• We accept major credit cards (Visa, Mastercard)
• Prices may change with 30 days notice to existing subscribers

6. Service Delivery

Digital service delivery terms:

• Services are delivered electronically and immediately upon payment
• Access is provided through our web platform and mobile apps
• No physical delivery is required or provided
• Services are available 24/7 subject to maintenance windows
• You will receive login credentials and access instructions via email

7. Right of Withdrawal (EU Customers)

For customers in the European Union:

• You have 14 days to withdraw from your purchase without reason
• The withdrawal period starts from the date of contract conclusion
• To exercise withdrawal, contact us at [email protected]
• You may use our withdrawal form or send a clear statement
• We will confirm receipt of your withdrawal request

Important: By requesting immediate access to our digital services, you acknowledge that your right of withdrawal expires once you begin using the service, as the digital content has been fully delivered.

8. Refund Policy

Our refund policy for distance sales:

• Refunds are processed within 14 days of approved withdrawal
• Refunds are issued to the original payment method
• No partial refunds for unused portions of subscription periods
• Exceptional circumstances may be considered on a case-by-case basis
• Processing fees may be deducted from refunds where permitted by law

9. Consumer Rights and Protection

Your rights as a consumer:

• Right to clear and comprehensive information before purchase
• Right to confirmation of contract terms
• Right to withdraw from distance contracts (subject to exceptions)
• Right to complain to consumer protection authorities
• Right to dispute resolution through appropriate channels
• Protection against unfair commercial practices

10. Technical Requirements

To use our services, you need:

• Internet connection with sufficient bandwidth
• Compatible web browser (Chrome, Firefox, Safari, Edge)
• Mobile device with iOS 12+ or Android 8+ for mobile app
• Email address for account management and communications
• JavaScript enabled in your browser

11. Dispute Resolution

For resolving disputes:

• Contact our customer service team first
• We aim to resolve complaints within 14 days
• EU customers may use the EU Online Dispute Resolution platform
• Alternative dispute resolution options are available
• Legal action may be pursued in appropriate courts

12. Contact Information

For questions about this Distance Selling Agreement:

• Email: [email protected]
• Contact form: Available on our website
• Response time: Within 24 hours during business days
• Customer service hours: Monday-Friday, 9 AM - 6 PM