Delivery and Return Terms

Last Updated: 21 June 2025

1. Service Delivery

Peacify provides digital mental health services through our web platform and mobile application. Our services are delivered electronically and are available immediately upon successful subscription activation.

  • AI-powered therapeutic conversations are available 24/7
  • Wellness programs and journaling features are accessible instantly
  • Premium features are activated immediately after payment confirmation
  • No physical products are delivered as part of our service

2. Service Availability

Our services are delivered through:

  • Web browser access at peacify.com
  • Mobile applications for iOS and Android devices
  • Secure cloud infrastructure ensuring 99.9% uptime

3. Subscription Cancellation and Refunds

As our services are digital and delivered immediately, the following terms apply:

  • You may cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of your current billing period
  • No refunds are provided for partial months of service
  • Access to premium features continues until the end of your paid period

4. Right of Withdrawal (EU Customers)

For customers in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. However, by using our services immediately upon subscription, you acknowledge that:

  • You expressly request immediate access to our digital services
  • You understand that your right of withdrawal expires once you begin using the service
  • The digital content is delivered immediately and cannot be returned

5. Technical Issues and Service Interruptions

In case of technical issues or service interruptions:

  • We will work to resolve issues as quickly as possible
  • Planned maintenance will be announced in advance when possible
  • Extended outages may result in service credit at our discretion
  • Contact our support team for assistance with technical issues

6. Data Export and Account Closure

Upon account closure or service termination:

  • You may request an export of your personal data
  • Journal entries and conversation history can be downloaded
  • Data export requests must be made before account closure
  • We retain data according to our Privacy Policy and legal requirements

7. Contact Information

For questions about delivery, returns, or refunds, please contact us:

  • Email: [email protected]
  • Contact form: Available on our website
  • Response time: Within 24 hours during business days

These terms are part of our overall Terms of Service and should be read in conjunction with our Privacy Policy and other applicable terms.